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UX Research | Customer Insights | Strategy
Digitizing EAP Mental Health Services
I helped to lead UX Research and Design in a digital transformation project for a leading Silicon Valley EAP provider. Our team was tasked with digitally enabling the provider's mental health services via a web app. We worked closely with the client and their customers to provide user-driven designs.
My role: UX Researcher & UX Project Manager
Tasks: In-depth interviews, surveys, usability testing
Note: This project is under a NDA and, as such, I will be discussing high level details that do not disclose the client’s identity or products.
Power in Numbers
300
Surveys
16
Interviews
8
Usability Tests
Case Study
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